Frequently Asked Questions About CNC Milling
Warranty & Support
All 3DTek Hobby machines & Kits include a 12 month back to base warranty on all components.
All 3DTek Industrial machines purchased new from 3DTek are warranted for 3 Years minimum in a production environment.
With 12 months on site warranty, 3DTek will attend to repair faults with our equipment. For the remaining 24 months 3DTek will replace any component of the machine that has failed under its indented use.
Most hobby machines and kits require only single phase and no specialty circuits to be installed.
Most CNC routers with Vacuum beds generally require 3 Phase power.
In some instances machines can be configured for single phase however a considerable single phase circuit will be required.
3DTek C02 Lasers generally require only several 10-15A General Purpose Outlets.
3DTek Plasma & Fibre Lasers require 3 Phase power on site.
3DTEK use a shipping aggregator to quote your delivery with multiple couriers in order to provide you with the best shipping price and or timeline.
Generally, you will be offered several shipping options with prices reflecting real quotes and timelines from our workshop to yours. Some items have free shipping.
All items are sent with tracking information which is emailed to you and updated on your order as soon as it’s booked so you can keep an eye on the delivery.
Most small orders delivered or are available for local picked up from our workshops in Somersby NSW, or Morayfield QLD.
All machines are shipped on flat beds and require a forklift on site. If no forklift is available we will organise a crane lift.
3DTEK ship daily however most couriers have cutoff times of the evening before or 8-9AM. Often parcels that are packed, are not picked up until the following day
Further, some products such as Industrial CNC machines, delivery schedules are set by the heavy haulage provider and we need to play it a bit by ear as weather and schedules are subject to change.
3DTek will accept ‘change of mind’ returns provided:
- The product is returned within 14 days of delivery receipt, in its original packaging and unopened
- Is not a customised product – ie cut extrusion or belts etc, custom-sized or configured CNC machine etc
Used, assembled, or marked products cannot be accepted for return in other than specific cases.
3DTek warrant our products, faulty items can be returned to the 3DTek location from which they were shipped.
Please contact 3DTek before returning any items, items returned without a return authorisation will not be processed.
Items with manufacturing faults only will be accepted for returns, any sign or concern for misuse will render items unreturnable.